COMPANY DESCRIPTION

SHOPPIN.am, a platform to shop online in Armenia, is looking for a full-time Customer Service Representative to join the team.

JOB DESCRIPTION

• Managing incoming phone calls & providing customer support service
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods & tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers

QUALIFICATIONS

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Self motivating and hard working
• Professional communication & presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong team oriented attitude

COMPENSATION & BENEFITS

• Career growth
• Bonus structure according to performance